Security
Your customers' messages, handled with care.
RelayHelp sits between your website and your chat app. Here is exactly what it can see, where it keeps it, and how you get rid of it.
What we do
The short version.
Only what you connect
The app reads the support channel you pick. Not your DMs, not other channels.
Encrypted in transit
TLS between every browser, chat app and our servers.
Internal stays internal
Lines that start with // never reach the customer, and the AI never quotes them.
Everything is logged
Claims, replies, AI answers and setting changes land in an audit log owners can export on Team.
Delete means delete
Remove the app and workspace data is gone within 30 days. Customers can ask for theirs any time.
AI on your data only
Answers come from your docs, tickets and approved lessons. We don't train shared models on your conversations.
Where it runs
The boring details.
Edge
Cloudflare
DNS, TLS and the widget CDN.
Database
Postgres
On our own server, with daily backups.
Queue
Redis
Short-lived job data only.
Status
Public status page
status.relayhelp.dev
Found something?
[email protected]
Tell us before you tell anyone else and we'll reply within two working days. A person reads every report.