RelayHelp

RelayHelp for Discord

Support inside your server.

Each ticket becomes a forum post or thread. Mods answer where they already hang out, and the customer never joins your server.

Add to DiscordRead the docs

#support· forum post · #1042

RelayHelpAPP14:24

Sarah · widgetEmail. Same error after the reset link.

RelayHelpAPP14:24

Maya pinged @Priya. Here's the short version:

Catching Priya up

• Sarah can't log in after two resets

• Okoye Studio may have turned on SSO

• Nothing promised to Sarah yet

Priya Rao14:25

Yes, yesterday. Passwords are off for them.

RelayHelpAPP14:26

Suggested reply · only you see this

Found it. Your company switched to SSO yesterday. Use "Continue with Google" and you're in.

SendEditIgnore

Commands

Everything from the keyboard.

  • /claim

    Take the ticket. Everyone else sees it's yours.

  • /close

    Close it and send the customer a short "all sorted" note.

  • /priority p1

    Bump it to the top and ping whoever is on call.

  • /wrong

    Mark an AI answer as wrong. Your fix becomes a lesson.

  • /snooze 2h

    Hide it until the customer is likely awake.

  • /summary

    Get the three-line version of a long thread.

AI that knows when to stop

It drafts. A person decides.

Handoff summary

Catching Priya up

  • • Sarah can't log in after two resets
  • • Okoye Studio may have turned on SSO
  • • Nothing promised to Sarah yet

Posts the moment someone @-mentions a teammate. Free on every plan.

Suggested reply · only you see this

Found it. Your company switched to SSO yesterday. Use "Continue with Google" and you're in.

SendEditIgnore

61% sure, under your 72% line, so it waited for Maya instead of replying.

Setup

Live in about ten minutes.

  1. 01

    Add the bot

    Pick your server and approve the permissions we list. Nothing more.

  2. 02

    Pick a forum channel

    Tickets open as posts with tags for status and priority.

  3. 03

    Give a role

    Anyone with @Support can claim and reply.

  4. 04

    Paste the widget

    One script tag on your site. It wears your colours.

Security

Only the channels you pick.

Read the security page →
  • RelayHelp reads the channel you connect, nothing else in your server.
  • Internal notes (lines starting with //) never reach the customer.
  • Every claim, reply and AI answer is in the audit log.
  • Remove the app and we delete the workspace data within 30 days.

Questions.

Something else? Ask in the widget on this page. A person answers.

Do my agents need a RelayHelp login?

No. They work from Discord. Only owners and admins use the web dashboard.

Can customers see our internal notes?

No. Start a line with // and it stays in Discord.

What does the AI reply with?

Your help docs, past tickets and approved lessons. Under your confidence line, it drafts for a person instead.

Can I use Discord and another chat app together?

Yes on Team. Each ticket stays in the app it landed in.

Bring support into your server.

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